Privacy Policy

Last Updated: April 9, 2026

This Privacy Policy describes how Cross Country Sync ("we," "us," or "our") collects, uses, and discloses your personal information. This policy is designed to comply with global standards, including PIPEDA/PIPA (Canada), GDPR (European Union), and CalOPPA/CCPA (California, USA).

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information").

  • Voluntary Data: Name and email address provided via contact forms.

  • Engagement Data (DISCO.ac): We track music streams, downloads, and general location (IP address) to measure the effectiveness of our professional pitches.

  • Automatic Data: Cookies and tracking pixels via our website host to analyze traffic patterns.

2. California Online Privacy Protection Act (CalOPPA) Notice

In compliance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the home page.

  • Do Not Track Signals: We do not currently respond to "Do Not Track" (DNT) browser signals, as there is no uniform industry standard for doing so.

  • Users will be notified of any Privacy Policy changes on our Privacy Policy Page.

3. EU General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have specific data protection rights. Our legal basis for collecting and using your personal information depends on the context:

  • Consent: You have given us clear consent to process your data for a specific purpose (e.g., joining a newsletter).

  • Legitimate Interests: We process data to conduct our business, specifically for B2B music pitching to industry professionals.

  • Your Rights: You have the right to access, update, or delete the information we have on you; the right of rectification; the right to object; and the right to data portability.

4. How We Use and Share Your Information

We use your data strictly for professional music licensing purposes. We share data only with necessary third-party processors:

  • DISCO.ac: For music hosting and trackable email pitching.

  • Squarespace: For site analytics.

  • Legal Requirements: We may disclose info if required by law or to protect our rights.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy (e.g., as long as we are actively pitching music to you or until you unsubscribe).

6. International Data Transfers

Your information, including Personal Information, may be transferred to—and maintained on—computers located outside of your state, province, or country. By using our services, you consent to these transfers, including to Canada and the United States.

7. Contact Our Privacy Officer

To exercise any of your rights (Access, Deletion, Opt-out), please contact:

Cheryl Wiwat, cher@xcsync.com, 11953 Jasper Ave NW, Edmonton AB T5K 0P1